This contractual document will govern the procurement of products and services through the websites www.golden-owl.eu and www.goldenowl.ai, both owned by Datintel, S.L., hereinafter referred to as Golden Owl®.
Acceptance of this document implies that the user:
Has read, understands, and comprehends the terms stated herein.
Is a person with sufficient capacity to contract.
Assumes all obligations set forth herein.
These conditions will have an indefinite period of validity and will apply to all contracts made through the websites of Golden Owl®.
Golden Owl® informs that it conducts its business responsibly and in compliance with the prevailing legislation of the Kingdom of Spain. However, it reserves the right to unilaterally modify these conditions, without affecting the services or products acquired or contracted prior to the modification.
The following terminology applies to these General Terms and Conditions of Contract, Privacy Policy, Terms of Use, and generally, to all agreements entered into with Golden Owl®:
"Client", "User", "You" and "Your" refers to you, the person who visits and/or registers on this website and agrees to the Terms of Service of Golden Owl®.
"Golden Owl®", "We", "Our" and "Us", refers to our Company.
"Party", "Parties", or "Us", refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
At Golden Owl®, we engage in activities within the field of research, design, development, production, integration, operation, maintenance, repair, and marketing. This work includes, but is not limited to, computer programming, particularly in specialized sectors such as artificial intelligence, data science, and advanced data analysis.
The services we offer through our websites may be applicable and of interest to e-commerce retailers, consultants, lawyers, financial institutions, export and import companies, SMEs, investment firms, investigative journalists, and any sector or individual in society at large who needs to unlock specific information about particular subjects or entities.
Using our solution does not require subscriptions to multiple databases or hiring dedicated researchers.
It is important to remember that Golden Owl® facilitates access to data that already exists publicly, presenting it in a more structured, accessible, and operationally useful manner. However:
On one hand, the provider of the goods or services contracted by the user is Datintel, S.L., with registered office at Alicante Science Park, West Campus of the University of Alicante, 03005 Alicante, Spain, NIF B56582307 and with customer support email info@goldenowl.ai .
On the other hand, the user, registered on the website with their corresponding access credentials, for which they are fully responsible for use and custody. The user is responsible for the truthfulness of the personal data provided to Golden Owl®.
The purpose of this contract is to regulate the contractual relationship of procurement and provision of services created between Golden Owl® and the user at the moment they accept during the online contracting process the corresponding checkbox. This contractual relationship involves the provision, in exchange for a price publicly displayed through the website, of a specific service.
Unless specifically stipulated in writing, hiring any service through Golden Owl® websites or infrastructure implies the user’s full acceptance of these legal conditions. No provision proposed by the user may differ from those established by Golden Owl® unless expressly accepted in advance and in writing by the PROVIDER.
To contract services with Golden Owl®, the user must be of legal age, have full legal capacity to contract, and successfully complete Golden Owl®’s onboarding, identity verification, and compliance procedures.
At Golden Owl®, access to services is exclusively provided through an authorized User Account. No service may be accessed, contracted, or used without an active and approved User Account issued directly by Golden Owl®.
User accounts cannot be created independently or automatically by users. All account creation requests are subject to Golden Owl®’s internal review, Know Your Customer (KYC), compliance, and security verification procedures, which may include identity validation, business verification, risk assessment, and other lawful due diligence measures deemed necessary by Golden Owl®. Golden Owl® reserves the right, at its sole discretion and in compliance with applicable law, to approve, reject, suspend, or deny account creation requests.
Once the verification and approval process is successfully completed, Golden Owl® will provision the user’s account and provide secure access credentials. Access to the platform will require mandatory Two-Factor Authentication (2FA) or any equivalent security measures implemented by Golden Owl® to ensure account integrity and security.
The User Account enables the client to access contracted services, manage projects, plans, data, payment methods, contact information, credits where applicable, and other authorized functionalities made available by Golden Owl®. The user is solely responsible for maintaining the confidentiality, security, and lawful use of their credentials and authentication methods and undertakes not to share access with unauthorized third parties. The user must immediately notify Golden Owl® of any suspected loss, theft, unauthorized access, security breach, or misuse, so that Golden Owl® may take appropriate protective measures, including suspension or blocking of access.
Once authenticated within the User Account, service selection and contracting will be completed through the designated payment and authorization process. By confirming payment or contractual acceptance through the platform, the transaction will be considered legally completed. Golden Owl® will then provide confirmation of the purchase or contracted service, including relevant transactional details.
Golden Owl® applies security, compliance, and governance measures aligned with its operational security framework, which may include standards, certifications, audits, or regulatory schemes such as ISO 27001, ENS, GDPR, or equivalent frameworks where applicable. Unless expressly stated in a binding written agreement, references to such standards do not constitute a guarantee of specific certification scope, uninterrupted security, or universal applicability to all services.
The personal data provided during onboarding, KYC, contracting, or service use will be processed in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD), applicable anti-money laundering or compliance obligations where relevant, and as further detailed in Golden Owl®’s Legal Notice and Privacy Policy. Golden Owl® will only request and process data that is necessary for lawful onboarding, security, contractual management, regulatory compliance, and service provision. Further details regarding data processing are available in the Privacy Policy.
Where applicable, before acquiring any additional service, subscription, add-on, upgrade, credit package, or other available offering through the Golden Owl® platform, the user will have the opportunity to review and verify all relevant commercial details prior to confirming the transaction.
This review may include viewing the selected service or modification, applicable quantities, scope, unit price, estimated total amount, taxes, additional charges, discounts, billing details, and the corresponding payment or invoicing method.
This review may include:
It is the user’s responsibility to ensure that all submitted or confirmed data is accurate, complete, and duly authorized before finalizing any purchase, upgrade, or contractual change. Any service activation, modification, or purchase will only become effective once confirmed through the corresponding Golden Owl® approval, billing, or contractual process.
At Golden Owl®, pricing may vary depending on the nature of the product, service, subscription, enterprise deployment, custom solution, add-on, upgrade, credit package, or case-specific engagement.
Unless expressly stated otherwise, prices may be communicated through the website, platform, direct commercial proposal, quotation, invoice, subscription agreement, or other official Golden Owl® contractual documentation. All prices will be expressed in EURO (€) unless otherwise specified and may be subject to applicable taxes, duties, or regulatory charges depending on the client’s jurisdiction and contractual structure.
For standardized platform elements, add-ons, upgrades, or publicly listed services, the applicable price will be the one displayed or communicated at the time of purchase or contractual confirmation. For enterprise, institutional, API, custom, or invoice-based services, the pricing reflected in the corresponding commercial proposal, invoice, or written agreement shall prevail.
Golden Owl® reserves the right to update, modify, or revise pricing, product structures, service scope, or commercial conditions at any time prior to formal contractual acceptance, invoice issuance, or service confirmation.
Where applicable, before confirming a purchase, upgrade, or contractual modification, the user will have the opportunity to review the relevant pricing, taxes, scope, billing details, and associated commercial conditions.
In the event of a typographical, administrative, or manifest pricing error, Golden Owl® reserves the right to correct such error with due diligence. If such an error materially affects an already confirmed transaction, the affected client will be informed promptly and may choose to maintain the corrected purchase terms or cancel the affected transaction without penalty, provided that the service has not already been materially delivered or consumed.
Where service delivery has already begun, been provisioned, activated, or materially consumed, refunds or adjustments may be limited to the unused or undelivered proportional portion, subject to applicable law and contractual terms.
Golden Owl® primarily operates through invoicing, bank transfers, approved subscription billing, and other formally authorized commercial payment arrangements.
Depending on the product, service type, jurisdiction, or platform functionality, Golden Owl® may also accept additional payment methods, including but not limited to credit card, debit card, secure payment gateways, recurring subscription billing, or other approved digital payment systems.
Available payment methods may vary depending on:
All payments must be completed through approved Golden Owl® channels or authorized financial providers using applicable security, compliance, and verification standards.
Golden Owl® reserves the right to request additional identity verification, billing validation, KYC compliance, anti-fraud review, or contractual confirmation prior to accepting or processing payments.
No service, activation, upgrade, deployment, or deliverable shall be considered contractually effective until payment, invoice approval, or other agreed financial obligations have been properly fulfilled in accordance with the applicable agreement.
Golden Owl® will begin the provision, activation, deployment, or delivery of services once the applicable onboarding, compliance verification, contractual acceptance, account authorization, and/or financial obligations have been properly completed in accordance with the relevant commercial agreement, invoice, subscription, or service terms.
Depending on the nature of the contracted product or service, Golden Owl® may provide services through different operational models, including but not limited to:
Delivery times, implementation schedules, service levels, or deployment timelines may vary depending on:
Any delivery period, activation timeframe, or implementation schedule communicated by Golden Owl® shall generally be considered indicative unless expressly agreed otherwise in writing as a binding service-level commitment.
If Golden Owl® determines that delivery, deployment, or service provision may be materially delayed, limited, or impossible due to operational, legal, technical, compliance, force majeure, or client-related reasons, Golden Owl® will make reasonable efforts to inform the client and determine the appropriate corrective, rescheduling, or cancellation path where applicable.
Golden Owl® shall not be responsible for failures, delays, limitations, or inability to provide services resulting from false, incomplete, inaccurate, outdated, unauthorized, or unlawfully provided information, documentation, instructions, or access by the USER.
The USER is responsible for ensuring that all submitted information, credentials, instructions, billing data, and operational requirements are accurate, lawful, and complete, and for reviewing delivered services or outputs in accordance with the applicable service scope. Any claims, concerns, or discrepancies should be communicated through the designated Golden Owl® channels within the applicable review or claim period.
Golden Owl® provides the following contact means in case the user deems it appropriate to make a claim:
Delivery address: Datintel, S.L., Alicante Science Park, West Campus of the University of Alicante, 03005, Alicante, Spain.
Email: info@goldenowl.ai
Your request will be attended to as promptly as possible.
The parties will not incur liability for any failure due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.
The user may not assign, transfer, or transmit the rights, responsibilities, and obligations contracted in the sale.
If any provision of these conditions is considered null or impossible to enforce, the validity, legality, and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The user declares having read, known, and accepted these General Conditions in their entirety.
All services provided by Golden Owl® are subject to these General Conditions.
No modification, alteration, or agreement contrary to the Commercial Proposal of Golden Owl® or stipulated herein will have effect, except for an express agreement in writing signed by Golden Owl®. In this case, these particular agreements will prevail.
Given the continuous technical advances and improvements to the products, Golden Owl® reserves the right to modify its specifications regarding the information provided in its advertising, as long as it does not affect the value of the services offered. These modifications will also be valid in case, for any reason, the possibility of providing the services offered is affected.
Certain Golden Owl® products, services, operational environments, specialized platforms, marketplace structures, escrow-enabled solutions, institutional frameworks, or product-specific functionalities may be subject to additional, supplementary, or separate contractual terms, service-specific policies, onboarding requirements, payment structures, operational procedures, or dispute-resolution frameworks depending on their nature and scope. Where such specific terms, agreements, or policies apply, they shall complement these General Terms and, where expressly stated, prevail in the event of contradiction or product-specific operational necessity.
Golden Owl® provides its services, technologies, and associated operational actions with due diligence, responsibility, and demanding standards of quality, security, and legal compliance. Any information extracted, structured, processed, or communicated by Golden Owl® as part of service provision shall be handled with appropriate confidentiality, lawful process integrity, and in accordance with applicable legislation.
Golden Owl® facilitates structured technological access to publicly or lawfully accessible external information and related intelligence capabilities. Golden Owl® does not decide what information the client searches for, for what purpose such information is used, nor does it generate new factual data about individuals or entities through such searches. Unless expressly required for lawful service provision, security, compliance, contractual necessity, or explicitly agreed functionality, Golden Owl® does not retain or reuse client-consulted information for its own independent purposes. In this context, Golden Owl® acts primarily as a technological provider and, where applicable under data protection law, as a processor or service provider under client instruction, subject to applicable contractual and legal frameworks.
Golden Owl® shall not, under any circumstances, be responsible for the incorrect, unlawful, unethical, discriminatory, abusive, immoral, disproportionate, or criminal use that the client makes of information obtained through its services.
The client is solely responsible for:
During the contracting and use of Golden Owl® services, the client expressly acknowledges and accepts that information obtained through Golden Owl® will not be used for unlawful, criminal, discriminatory, unethical, abusive, or immoral purposes.
Both Golden Owl® and the client undertake to promote ethical, lawful, and proportionate use of the platform and information, respecting dignity, privacy, fundamental rights, and applicable legal principles.
Without prejudice to the foregoing, contracting Golden Owl® services implies express acceptance of the following exclusions and limitations of liability:
a) Corporate Representation and Authority
Any user acting on behalf of a company, institution, or legal entity declares and warrants that they possess sufficient lawful authority to do so and that such use will comply with applicable law, ethical principles, and contractual obligations.
b) Client Responsibility for Data Governance and Retention
The client is exclusively responsible for determining, applying, and managing lawful retention periods, legal basis, internal governance, and regulatory compliance for any personal or sensitive data consulted, processed, or acted upon through Golden Owl®. Golden Owl® does not determine or manage such client-side governance obligations unless expressly agreed otherwise.
c) Employee or Representative Access
Where services are contracted by an employee or representative on behalf of an entity, Golden Owl® shall not be responsible for incidents arising from dismissal, role changes, termination, internal disputes, or changes in authority unless formally communicated to Golden Owl®. Until such notification is properly received and processed, account activity may be attributable to the contracting entity.
d) Uncommunicated Corporate Circumstances
Golden Owl® shall not be responsible for unauthorized access, platform use, credit expenditure, service purchases, or related actions resulting from circumstances not formally and reliably communicated by the client or entity. Where legally appropriate, Golden Owl® may provide relevant access history solely to legitimately authorized parties and in accordance with applicable law.
e) Client Legal Compliance Warranty
The client declares and guarantees that it possesses the necessary legal basis and authority for the intended use of data or intelligence accessed through Golden Owl® and assumes full responsibility for compliance with all legal, contractual, ethical, and regulatory obligations.
SERVICE LIMITATIONS
a) No Guarantee of Business Success
Golden Owl® provides tools, infrastructure, intelligence support, and analytical capabilities, but does not guarantee business success, operational outcomes, legal outcomes, or strategic advantage.
b) No Guarantee of Absolute Accuracy
Golden Owl® does not guarantee that all information provided will be fully accurate, complete, or reflective of objective reality, particularly where services involve automated systems, third-party sources, external datasets, or limited verification conditions. The client remains responsible for independent assessment where required.
c) Third-Party Source Dependency
Golden Owl® relies in part on external, public, licensed, or third-party sources beyond its direct control. Accordingly, Golden Owl® cannot fully guarantee the truthfulness, legality, completeness, or reliability of all such source material. The public nature of information does not automatically grant unrestricted rights to use such information outside applicable law.
d) Client Decision-Making Responsibility
All decisions relating to contracting, requested services, use of information, operational actions, or consequences arising from Golden Owl® outputs remain solely the responsibility of the client. Golden Owl® acts under the assignment, instructions, and operational parameters established by the client and therefore assumes no liability for client decisions or downstream uses. The client bears exclusive responsibility for ensuring that any use of Golden Owl® services or outputs complies with all applicable legal, ethical, contractual, and human-rights obligations.
At Golden Owl®, services may be delivered through different operational models, and the possibility of modifications, changes, or cancellations will depend on the nature of the contracted service, subscription, credit structure, or commercial agreement.
Automated Services.
In cases where the contracted service, report, digital functionality, add-on, upgrade, or other deliverable is provided automatically and/or activated immediately once the applicable contractual, billing, onboarding, and operational requirements have been fulfilled, such service may begin execution without human intervention. Due to the immediate nature of these services, modifications, cancellations, or reversals may be limited or unavailable once activation, processing, or delivery has commenced.
Human-Verified or Human-Delivered Services.
Where the contracted service involves human intervention for purposes such as verification, review, validation, analysis, configuration, custom deployment, or other operational participation, delivery timelines may be longer, and certain modifications, adjustments, or cancellations may be possible depending on the service stage, scope, contractual structure, and operational circumstances.
In any case, if the client believes that an error has occurred in the service selection, scope, commercial structure, subscription, or requested functionality, the client should notify Golden Owl® as promptly as possible so that the situation may be assessed appropriately.
Where Golden Owl® has provisioned an authorized User Account, subscription framework, service plan, or credit-based structure for the client, the client may manage applicable plans, services, or remaining credits through the authorized operational channels made available by Golden Owl®, subject to the terms of the corresponding service agreement.
Unless otherwise expressly agreed in writing:
Subscription cancellations may be requested in accordance with the applicable contractual or billing framework; however, previously consumed services, activated functionalities, completed deliverables, or used credits are non-refundable unless otherwise required by law or expressly agreed by Golden Owl®.
Cancellation of an active subscription or plan does not automatically entitle the client to reimbursement for already provisioned, consumed, reserved, or contractually committed services, but remaining eligible unused credit may remain available during its valid term where applicable.
For specific cases, enterprise agreements, invoice-based services, operational incidents, or situations requiring personalized assessment, the client may contact Golden Owl® directly through the designated customer support or contractual channels in order to evaluate the request in accordance with the relevant agreement, legal obligations, and operational feasibility.
Where legally applicable under governing consumer protection law, Golden Owl® recognizes the right of eligible users to withdraw from certain services contracted at a distance. However, due to the operational nature of Golden Owl® services, products, subscriptions, and digital deliverables, this right may be subject to legal limitations and exceptions.
Automated Services.
In the case of automated services, digital products, immediately activated functionalities, or services that do not require human intervention and which are executed, provisioned, or activated immediately after contractual confirmation, onboarding completion, or payment authorization, the user may lose the right of withdrawal where permitted by applicable law, including but not limited to the exceptions established under Article 103 of the Spanish General Law for the Defense of Consumers and Users or equivalent applicable regulation.
Human-Verified or Human-Delivered Services.
Where the contracted service involves human intervention, verification, review, analysis, configuration, or operational participation, and where the service has not been fully executed, the eligible user may exercise the right of withdrawal within fourteen (14) calendar days from contractual conclusion, where such right is legally applicable and has not otherwise been validly waived or excluded.
Because Golden Owl® often initiates operational, analytical, onboarding, or provisioning actions promptly, users are strongly encouraged to communicate any withdrawal request as early as possible.
To exercise the right of withdrawal, the user must notify Golden Owl® of their decision through an unequivocal statement, such as by email or written communication through the designated contractual or support channels.
Primary contact: info@goldenowl.ai
To comply with the withdrawal deadline, it is sufficient for the communication concerning the exercise of the withdrawal right to be sent before the applicable withdrawal period expires.
Where a valid withdrawal right is exercised, Golden Owl® will reimburse eligible payments received without undue delay and, where legally required, no later than fourteen (14) calendar days from the date on which the withdrawal request was properly received and validated, using the same payment method used for the original transaction unless otherwise agreed.
If part of the service has already been performed, provisioned, consumed, activated, contractually committed, or if the client has an active subscription, annual framework, credit allocation, or partially consumed service structure, any refund may be limited to the proportional unused portion, subject to applicable law, operational costs already incurred, and the governing contractual framework.
Nothing in this clause shall override mandatory legal rights applicable under consumer protection law, nor shall it create withdrawal rights where such rights are lawfully excluded under applicable commercial, B2B, enterprise, institutional, or digital service frameworks.
The use of Golden Owl® services, platforms, infrastructure, reports, intelligence outputs, digital tools, and associated functionalities is undertaken at the user’s own responsibility and subject to the limits established by applicable law, contractual terms, and the nature of external intelligence services.
Unless expressly stated otherwise in a specific written agreement, Golden Owl® services are generally provided on an “as available,” “as configured,” and “as applicable” basis, taking into account the operational, technological, analytical, and external-source-dependent nature of the services.
To the fullest extent permitted by applicable law, Golden Owl® does not guarantee uninterrupted availability, absolute accuracy, complete reliability, error-free functionality, perfect security, or full suitability for every particular purpose, especially where services rely on:
Golden Owl® applies reasonable technical, legal, security, and quality measures, but cannot guarantee that all outputs, signals, or information will be exhaustive, entirely accurate, continuously available, or free from errors, omissions, external manipulation, source bias, cybersecurity events, or delays.
Information provided through Golden Owl® is generally derived from external sources, structured intelligence methodologies, technological processes, and client-defined objectives. Such information is provided for informational, operational, analytical, or strategic support purposes and does not constitute legal, financial, regulatory, investigative, compliance, or other professional advice unless expressly agreed in writing.
Golden Owl® does not endorse, validate, or assume responsibility for:
Users are solely responsible for independently evaluating the suitability, legality, proportionality, and consequences of using Golden Owl® outputs for their intended purposes, particularly where decisions may affect legal rights, compliance obligations, commercial outcomes, or third-party interests.
Golden Owl® shall not be liable for indirect, incidental, consequential, reputational, strategic, commercial, or opportunity-related damages arising from the use of, inability to use, or reliance upon its services, except where such limitation is prohibited by mandatory law.
Golden Owl® strongly encourages users to apply appropriate human judgment, legal review, ethical consideration, and sector-specific professional consultation where relevant, especially in matters involving legal rights, regulatory obligations, financial decisions, employment, investigations, discrimination risk, or human rights.
These Terms and Conditions, the contracting system, and any contractual, commercial, technological, or service relationship established with Golden Owl® shall be governed by and interpreted in accordance with the applicable legislation of the Kingdom of Spain, without prejudice to any mandatory consumer protection rights or overriding legal provisions that may apply under relevant jurisdiction.
Any dispute, controversy, discrepancy, or claim arising from or related to these Terms and Conditions, the use of Golden Owl® services, contractual relationships, commercial agreements, service provision, validity, interpretation, execution, compliance, breach, termination, or related legal relationships shall, where reasonably possible, first be addressed through good-faith negotiation or mediation between the parties.
Unless otherwise required by applicable law or expressly agreed, mediation or pre-litigation discussions may preferably be conducted in Spanish and, where physically applicable, may take place in Alicante province, Spain.
In accordance with Article 14.1 of Regulation (EU) No 524/2013, consumers may also access the European Union online dispute resolution platform through:
http://ec.europa.eu/consumers/odr/
Where mediation, negotiation, or applicable alternative dispute resolution mechanisms do not resolve the matter, jurisdiction shall be determined as follows:
This document constitutes an integral part of Golden Owl®’s Terms of Use, Legal Notice, Privacy Policy, and any applicable service agreement, and must be read in conjunction with them. In the event of contradiction between these General Terms and specific written agreements, the expressly signed or formally accepted specific agreement shall prevail to the extent of that conflict.
Date of Last Modification: May 2026